Q. Do you ship discreetly? I don't wish for anyone to think I'm ordering something obscene.

A. Your privacy is very important to us. You can order securely online, or if you prefer, you can order by mail, fax or phone from professional operators. We ship in plain packaging, with nothing on the outside to identify the contents.

Q: "What Type Of Guarantee Do I Get?"

A: Your satisfaction is guaranteed. We built our business by offering excellent products to happy customers who order from us again and again. Customers who feel free to refer their friends to us. If you don't see an improvement after using our products, then return it for a refund, no questions asked. Read Our GUARANTEE

Q: Is it safe to order online?

A: Yes, our secure server is reliable, quick and easy to use. We use the latest technology for complete protection of your information.When you place your order, you will be taken to our secure server prior to being asked for your credit card number. We use an address verification system to compare your billing address to your credit card on file with your bank. Please note that unless these match, we cannot process your order.

Q: What will show up on my credit card statement?

Credit card charges will appear on your statement as "Cowan's and Company".

Q: How will the product be shipped and how long is delivery?

A: All orders are processed within 48 hours and then shipped via express courier. Please note that courier services will NOT SHIP to PO Boxes. If you enter a PO Box as your address, we will have to send the package by regular air mail and this does not have a tracking number. It will also take 3-4 weeks to arrive this way. We highly recommend giving us a physical mailing address so that we can send your order by courier. We pack all orders discreetly with no indication of the product inside. There is nothing written on the package that identifies the contents.

Q: What about customer support?

A: We have one of the best customer service departments available anywhere. Contact us information can be found here.